Platform Terms & Conditions of Use clu99

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and clu99 ("Platform", "we", or "our company"). These Terms govern your use of the clu99.fun website, mobile application, software, and all related services ("Services").

By accessing, registering for, or using any part of the clu99 platform, you confirm that you have thoroughly read these Terms, understand their content, and agree to be bound by them. This acceptance takes effect from the date you first access or use our platform.

Clu99 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform after any changes are published constitutes acceptance of the updated Terms.

To register and use clu99 services, you must meet all of the following eligibility requirements without exception:

• Age at least 18 years of age at the date of registration and at the time of using the platform.
• Be located in a region that permits the use of online gambling services.
• Not appearing on a self-exclusion list maintained by clu99 or any relevant gambling regulatory body.
• Have full legal capacity to enter into a legally binding agreement.
• Register and play using your own true and accurate personal information.
• Not representing or registering on behalf of another person without written consent from clu99.

Clu99 reserves the right to request proof of age and identity at any time. If you are unable to meet these eligibility requirements, clu99 reserves the right to suspend or terminate your account and withhold any related fund balances pending the outcome of the investigation.

Each individual is only permitted to hold one (1) account active on the clu99 platform. Registering multiple accounts, whether using the same or different information, is strictly prohibited and will result in the closure of all related accounts along with the forfeiture of any balances and wins.

During registration, you are required to provide complete, accurate, and up-to-date information including your full name, date of birth, active email address, and mobile number. clu99 uses this information for identity verification (KYC), payment processing, and account-related communications.

You are fully responsible for:

• Keep your account password confidential and never share your login credentials with anyone.
• Notify clu99 immediately via customer support if you suspect your account has been accessed without authorisation.
• Update your personal information should any changes occur.
• All activity that takes place in your account, including any losses incurred.

The identity verification (KYC) process at clu99 is designed to be completed quickly. You may be asked to upload an identification document such as a national ID, passport, or driving licence to verify your identity before your first withdrawal is processed.

Clu99 supports a wide range of local Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and online bank transfers. Deposits using cryptocurrencies such as USDT are also supported. All deposits are processed instantly and no processing fees are charged by clu99.

Minimum and maximum deposit limits are as follows:

• Minimum deposit: RM 20 per transaction.
• Maximum daily deposit: subject to account level and chosen payment method.
• All deposits must be made using a payment method registered in your own name.

Clu99 does not accept third-party deposits. Any deposit identified as originating from an unauthorised source will be returned and the relevant account may be suspended pending investigation. Deposited funds must be used solely for gaming activity on the clu99 platform.

Withdrawals can be made at any time as long as your account meets the required verification conditions. Supported withdrawal methods are the same as deposit methods — DuitNow, FPX, eWallet, and bank transfer. For security and compliance purposes, withdrawals must be made to the same account or digital wallet used for the deposit.

Withdrawal processing times are as follows:

• DuitNow & FPX: 15 to 30 minutes (during office hours) or up to 2 hours (outside office hours).
• eWallet (TnG, Boost, GrabPay): Within 15 minutes.
• Bank Transfer: 1 to 3 working days.
• Crypto (USDT): 30 minutes to 2 hours depending on network verification.

The minimum withdrawal amount is RM 50 per transaction. The daily maximum withdrawal limit depends on your VIP membership tier — VIP members enjoy higher withdrawal limits compared to standard members. clu99 reserves the right to request additional documents for verification purposes before approving large withdrawals.

Clu99 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, free spin rewards, and special event promotions. Each promotion is subject to specific terms stated on the respective promotions page.

General terms applicable to all clu99 bonuses and promotions:

• Every bonus carries a rollover requirement that must be fulfilled before a withdrawal can be made.
• Bonuses may only be claimed by eligible members in accordance with the respective promotion terms.
• Only one bonus may be active at a time unless otherwise stated.
• Clu99 reserves the right to void bonuses if there are indications of abuse or fraud.
• Bonuses cannot be directly converted to cash without fulfilling the wagering requirements.
• The maximum bonus value that can be converted into withdrawable cash is subject to the limits stated in each promotion.

Any attempt to exploit the bonus system through hedging, reverse betting, or any strategy deemed by clu99 to be abusive will result in the cancellation of all related bonuses and potential account closure.

All games offered on the clu99 platform use a Random Number Generator (RNG) that has been certified and independently audited by qualified third parties. This ensures that every game outcome is entirely random, fair, and cannot be manipulated by any party, including clu99 itself.

The return-to-player (RTP) percentage for each slot game is as stated by the respective game provider and is available for members to review. In live casino games, outcomes are determined by a real dealer in a live-monitored environment.

Members agree to:

• Play fairly and not use any software, bots, or automation tools to play.
• Not attempting to exploit any technical bugs or vulnerabilities in the gaming system.
• Accept that game outcomes generated by the verified RNG system are final.
• Report to clu99 if you encounter any technical issues that may affect the integrity of gameplay.

In the event of a technical disruption during a game session, clu99 will endeavour to resolve any disputes based on server records logged automatically. clu99's decision on technical matters is final.

The following activities are strictly prohibited on the clu99 platform and may result in immediate suspension or account closure, forfeiture of all funds and wins, and legal action where applicable:

• Owning, accessing, or controlling more than one account.
• Providing false, inaccurate, or misleading information during registration or verification.
• Using another person's credit card, bank account, or payment method without authorisation.
• Using any automation software, bots, scripts, or third-party tools to play or access the platform.
• Attempts to launder money through deposit and withdrawal activities on the platform.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Distributing threatening, offensive, or harmful content targeting other users or clu99 staff.
• Hacking, breaching, or attempting to disrupt the systems and infrastructure of the clu99 platform.

Clu99 takes the protection of your personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

The data we collect includes registration information, transaction records, platform usage data, and device information. This data is used for identity verification, payment processing, service improvement, and regulatory compliance. clu99 does not sell or disclose your personal data to third parties for marketing purposes.

For more information on how we handle your personal data, please refer to Privacy Policy which forms part of these Terms.

Clu99 is committed to responsible gaming and provides a range of self-control tools to help members manage their gaming activity wisely. We believe gaming should remain a form of entertainment, not a source of stress or financial hardship.

Responsible gaming tools available at clu99 include:

• Deposit Limit: Set your daily, weekly, or monthly deposit limits.
• Loss Limit: Limit the amount you can lose within a set time period.
• Session Limit: Control the duration of your gaming sessions.
• Temporary Self-Exclusion: Suspend your account for a period of 24 hours to 30 days.
• Permanent Self-Exclusion: Permanently close your account if you need more serious assistance.

If you or someone you know is experiencing a gambling problem, please contact clu99 via customer support or refer to Responsible Gaming page for available support resources.

Clu99 reserves the right to modify, add, or remove any part of these Terms at any time. Material changes will be communicated to members via email or in-platform notification at least 7 days before taking effect, unless the change is required immediately for legal or security reasons.

You may close your clu99 account at any time by contacting our customer support team. Prior to closure, all active wagering requirements must be settled and any valid account balance will be returned in accordance with standard withdrawal procedures.

Clu99 reserves the right to suspend or terminate your account without prior notice if:

• You have violated any part of these Terms.
• There are indications of fraud, money laundering, or other illegal activity.
• You provided false information during registration or verification.
• Your account has been inactive for more than 12 consecutive months.

These Terms are governed by applicable law, and any dispute that cannot be resolved through mutual negotiation will be referred to the designated arbitration procedure. The arbitration decision is final and binding on both parties.